On Friday 19th October we won an ESTAS award, the most prestigious conveyancing awards in the UK!
BTMK Marcus Baum received the Bronze award in our region.. The winners were announced by Phil Spencer, the TV property expert at a glamorous dinner & ceremony at the Grosvenor House on Park Lane in London. The event was attended by 400 of the UK’s top property lawyers.
Spencer, who has hosted the ESTAS every year since their inception in 2003 addressed the audience “The ESTAS are special awards because shortlisted and winning firms are selected purely on the service you deliver to your clients. Real feedback from real customers experiencing real service, I don’t think there can be a greater honour in the industry than to receive an award based on that mantra.”
The ESTAS Awards determine the best conveyancing firms in the UK based purely on feedback from customers who are asked a series of questions about the service they have received from their conveyancer or solicitor. 8,000 surveys were completed by customers during the competition.
Firms were recognised in 13 regions around the UK. There were also awards for best regional and national groups as well as the Grand Prix Award for the Best Single Office.
Simon Brown Founder of The ESTAS Group said “At The ESTAS we’re proud to say we believe in old fashioned values like customer service. We know how hard it is to deliver it and how important it is to customers, that’s why we put the spotlight on property firms who are committed to providing excellent service. The ESTAS brand helps generate consumer trust for all property professionals involved in the home moving process.”
Chris Maddison Director at BTMK said “We are delighted to have been recognised at this year’s ESTAS. It’s such an important accolade as we know it’s our customers who have judged our performance, it’s like the ‘people’s choice. ’ Gaining and maintaining excellent levels of customer service is paramount to us.”
BTMK offer Fixed Fee Conveyancing for our clients, on a No Sale – No Fee basis.
To find out more give us a call on 03300 585 222 – BTMK offer a free initial consultation, either over the phone or face-to-face.
Get your FREE initial quote by visiting www.btmk.co.uk/conveyancing or call us 24/7 on 03300 585 222.